Patient Promise®

Frequently Asked Questions

The Patient Promise® is a unique healthcare coverage program offering a refund of up to $5,000 for out-of-pocket expenses if follow-up spine surgery is needed within 365 days of the original procedure.
There’s no additional cost for the program. Simply choose a spine surgeon who participates in The Patient Promise®, and you’re automatically covered under the guarantee for eligible surgeries.
Our spine surgeons are rigorously selected, highly skilled experts specializing in spine surgery. They perform all surgeries at leading US hospitals and surgery centers, ensuring top-tier care.
You can schedule a 1:1 consultation with one of our participating surgeons to get all the information you need to make an informed decision about your health.
If it’s been less than 365 days since your surgery and you’re experiencing issues, you can file a claim through our easy-to-use portal by answering seven simple questions.
Benefits include refunds on out-of-pocket expenses for follow-up surgeries, access to top-tier medical professionals and facilities, and comprehensive post-surgery support.
Choosing a Patient Promise® Surgeon ensures financial security, quality care from vetted professionals, and a streamlined recovery support system for a stress-free journey.
There is no additional cost for patients to participate in The Patient Promise®. The program is designed to offer peace of mind without any extra financial burden.
The guarantee covers surgeries performed by participating surgeons at accredited facilities within 365 days of the original procedure, provided you meet the program’s criteria.
After filing a claim, a dedicated processor will review your submission and follow up with you within three business days to provide assistance and next steps.
Marvel Group’s Patient Promise™